LEGAL INFORMATION & POLICIES
NUVERION AI LTD
Last updated: January 2026
1. Company Information (Legal Notice)
NUVERION AI LTD
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Company Number: 16694502
Registered in England and Wales under the Companies Act 2006.
Contact (Legal, Privacy & Compliance):
📧 support@nuverion.com
Data Protection Officer (DPO):
Nuverion AI LTD is currently not legally required to appoint a Data Protection Officer pursuant to Article 37 GDPR. Privacy matters are handled by the internal compliance function.
2. Scope & Applicability
These Legal Notices, Privacy Policy, Terms of Service, Data Processing Agreement and related disclosures apply to:
The Nuverion website
All AI-powered voice, chat, outbound and inbound agent services
APIs, demos, trials and enterprise deployments
Nuverion provides services exclusively for business-to-business (B2B) use. Consumers and private individuals are not the intended users of the services.
3. Privacy Policy (Global)
This Privacy Policy applies under the following frameworks where applicable:
GDPR, UK GDPR, EU AI Act, ePrivacy / TTDSG, CCPA/CPRA, LGPD, PDPA and comparable global privacy laws.
3.1 Roles under Data Protection Law
Depending on the processing context, Nuverion acts as:
Data Controller
For data processed on its own website, marketing activities, demos, account management and corporate communications.
Data Processor
For customer-provided data processed via AI agents, campaigns, calls, workflows or integrations strictly on behalf of customers.
Joint Controller (limited cases)
For strictly necessary anonymized or aggregated service telemetry used for platform security, fraud prevention, reliability and service improvement.
Full details are governed by the Data Processing Agreement (DPA) concluded with customers.
3.2 Categories of Personal Data Processed
Depending on use case, Nuverion may process:
Business contact data (name, company, role, email, phone)
Account and authentication data
Communication data (emails, forms, support tickets)
Voice and audio data, including:
Call recordings (only if enabled and instructed by the customer)
AI-generated transcripts
Call metadata (time, duration, routing)
Interaction data (intents, classifications, routing outcomes)
Technical and security data (IP address, device, logs)
Aggregated and anonymized analytics data
Explicit clarification:
Nuverion does not use voice data for biometric identification, voiceprint creation, identity verification, or biometric categorization.
Nuverion does not intentionally process special categories of personal data unless explicitly instructed by the customer and lawfully permitted.
3.3 AI Voice Processing & Call Transparency
Nuverion provides AI-powered voice agent technology which may:
Conduct inbound or outbound calls
Generate real-time or post-call transcriptions
Perform automated intent recognition, qualification, routing and workflow triggering
Key principles:
AI agents are clearly identifiable as non-human systems
Nuverion provides technical infrastructure only
Nuverion does not determine call timing, recipients, call content, or legality
Customers are solely responsible for:
Lawful contact lists
Consent collection
Call announcements
Compliance with local telecommunications, recording and marketing laws
Nuverion does not initiate calls to end users on its own behalf.
3.4 Automated Decision-Making (GDPR Art. 22)
Nuverion’s AI systems may perform automated processing such as:
Lead qualification
Priority scoring
Call routing
Workflow triggering
These processes are designed to support business operations only and do not produce legal or similarly significant effects on individuals on behalf of Nuverion.
Where required by law:
Human review mechanisms may be implemented by customers
Data subjects may object or request intervention via the relevant data controller (typically the customer)
3.5 Legal Bases for Processing
Processing is based on one or more of the following legal grounds, as applicable:
Contractual necessity
Legitimate interests (B2B operations, platform security, fraud prevention)
Consent (where required by law)
Legal obligation
3.6 Data Retention
Customer data: retained according to contract and customer instructions
Website and marketing data: retained only as necessary
Logs and security data: retained for compliance, security and audit purposes
Data is deleted or anonymized once no longer required.
3.7 Data Security
Nuverion implements appropriate technical and organizational measures (TOMs), including:
Encryption at rest and in transit
Role-based access controls
Segregation of customer environments
Continuous monitoring and audit logging
No system can be guaranteed to be completely secure; residual risk cannot be eliminated.
3.8 International Data Transfers
Data may be processed in the UK, EU, United States and other regions.
All international transfers are protected using:
EU Standard Contractual Clauses (SCCs)
UK IDTA / Addendum
Adequacy decisions
Additional contractual and technical safeguards
3.9 Rights of Data Subjects
Depending on jurisdiction, individuals may have rights including:
Access
Rectification
Deletion
Restriction
Objection
Data portability
For U.S. residents, additional rights may apply under laws including CPRA (California), Virginia CDPA, Colorado CPA, Connecticut DPA, and similar statutes.
Requests should generally be directed to the relevant data controller (usually Nuverion’s customer). Nuverion assists processors as required by law.
4. Cookies & Tracking
Nuverion uses cookies strictly in compliance with GDPR, UK GDPR, TTDSG and ePrivacy rules.
Essential cookies: required for core functionality
Analytics cookies: activated only after explicit consent
Marketing cookies: disabled by default
No non-essential cookies are set without prior consent.
Global Privacy Control (GPC) signals are respected where applicable.
5. Third-Party Services & Sub-Processors
Nuverion uses vetted third-party providers for:
Cloud infrastructure
Telephony and communications
Analytics
CRM and email delivery
All sub-processors are contractually bound to data protection obligations.
An up-to-date Sub-Processor Register is available upon request.
6. Children’s & Sensitive Data
Nuverion services are not directed at children and must not be used to target individuals under 18. Customers must not provide unlawful or sensitive data without proper legal basis.
7. Terms of Service (Summary)
Services are provided B2B only
Customers are responsible for lawful data collection and telemarketing compliance
Nuverion provides AI tools without guarantee of specific business outcomes
Intellectual property remains with Nuverion
Liability is limited to the maximum extent permitted by law
Governing law: England and Wales
A full contractual Terms of Service and DPA govern enterprise usage.
8. AI Content & Media Disclaimer
Content on this website may be generated or assisted by artificial intelligence.
AI-generated visuals are illustrative and fictional unless stated otherwise
Content is provided for informational purposes only
No professional, legal, financial, or technical advice is provided
Liability is excluded to the maximum extent permitted by applicable law
Nothing herein excludes liability that cannot be excluded under law.
9. EU AI Act – Risk Classification & Safeguards
AI System Classification:
Limited-Risk AI System (Art. 50 EU AI Act)
Mandatory Measures Implemented:
Clear AI disclosure
Human override capability
Logging and traceability
Bias monitoring
No emotion inference
No social scoring
Fundamental Rights Safeguards:
Nuverion implements internal safeguards to prevent adverse impacts on fundamental rights, including non-discrimination, human oversight, transparency, and exclusion of sensitive attributes. The system does not assess legal status, financial eligibility, health, or personal life of individuals.
Explicit Exclusions:
Nuverion does not perform biometric identification, credit scoring, identity verification, or legally binding decision-making.
10. Governing Law & Jurisdiction
All matters relating to this website and services are governed by the laws of England and Wales. Jurisdiction lies with the courts of England and Wales, unless mandatory local law provides otherwise.
11. Order of Precedence
In case of conflict:
1. Individual customer agreements prevail
2. The Data Processing Agreement (DPA) prevails
3. These public-facing Legal Notices and Policies apply last
12. Copyright & Media Credits
© 2026 NUVERION AI LTD. All rights reserved.
Stock media sourced under valid commercial licenses (e.g., Pexels).
Comprehensive AI Content Disclaimer & Limitation of Liability
All content published on this website, including but not limited to text, graphics, images, audio, animations, and videos, is generated in whole or in part by artificial intelligence (AI) systems. Such content may be automatically created, modified, or synthesized without human review. As a result, the information and media presented may contain inaccuracies, omissions, fictional elements, distortions, or unintended representations.
The AI-generated images and videos displayed on this website do not depict real persons, real events, or real locations unless explicitly stated otherwise. Visual content may be illustrative, symbolic, or fictional in nature and should not be interpreted as factual, documentary, or representative of real-world conditions.
The content provided on this website is made available for general informational and illustrative purposes only. It does not constitute professional, legal, financial, medical, technical, or any other form of advice. Users are solely responsible for independently verifying any information before relying on it or taking any action based on it.
To the fullest extent permitted by applicable law, the company operating this website expressly disclaims any and all liability for damages of any kind, including but not limited to direct, indirect, incidental, consequential, special, or punitive damages, arising out of or in connection with the use of, reliance on, or inability to use any AI-generated content on this website.
Furthermore, neither the company, its shareholders, directors, officers, employees, contractors, nor affiliates shall be held liable for any claims, losses, or damages arising from the use of this website or its AI-generated content. This limitation of liability explicitly includes, without limitation, the Chief Executive Officer (CEO), who shall not bear any personal or private liability in connection with the content, operation, or use of this website.
By accessing, browsing, or using this website, you acknowledge and agree that you do so entirely at your own risk and that no legal responsibility or liability shall be assumed by the company or any individual associated with it, including the CEO, whether in a corporate or private capacity.